-Visa
-MasterCard
-Discover
-American Express
-PayPal
-Apple Pay
-E-transfer (Canada)
-Bank Transfer (Resellers only)

We can ship your order to you. The shipping fee is post-paid and will be processed once your
order is ready. We will reach out to you once we are ready to ship.
You’re welcome to swing by and pick up your order in person. No shipping service needed, and
this option is free. Just choose the Pick Up option when placing your order. Please wait for us to
contact you and schedule your pickup.

Yep, absolutely! While we love adding custom designs to make your uniforms unique, you can
totally order them plain with no embellishments at all. It’s all up to you!

Just upload it on our website and attach it to your order – we’ll take it from there! Or, if you prefer,
you can always send it over to sales@tonkit.pro..

Yes, absolutely! You can upload as many designs as you want, or if that’s easier, just email them
to us.

We recommend sending a vector-based file in EPS, AI, or PDF format – these work best for us! If
you’ve got a raster-based image like PSD, PNG, or JPG, no worries! Just make sure to send it in
the exact size it’ll be printed on your beanie. And the higher the resolution, the better – the clearer
the image, the more awesome your beanie will look!

We don’t knowingly reproduce copyrighted material, so we don’t accept any responsibility or
liability for infringement if it happens. You’re solely responsible to make sure the artwork you send
us is good to go and doesn’t infringe on any property rights – that means getting permission for
any logos, trademarks, or copyrighted stuff before you send it our way.

Absolutely! Unless it’s a re-order exactly like the last one, we’ll always send you an e-proof to
review. You get to give it the thumbs up before we move forward with production – we want to
make sure it’s just right for you!

We’re all about getting your order to you as quickly as possible! The production time depends on
the complexity of the custom designs and how many garments we're making. The faster you send
over your artwork and give us the thumbs up, the quicker we can get those beanies to you!

Got a deadline? No problem! Just reach out and ask for an estimated time frame before we start
production – we’ll do our best to keep everything on track. Keep in mind that each order has its
own production time, and sometimes there might be unexpected delays since we’re working with
custom production. Be sure to choose a shipping option that fits your timeline! Once the order is
with the shipping company, we can't control delays like weather or other unexpected situations.

You can track your order’s progress right in your client area on our website. Once it’s shipped,
we’ll send you a tracking number so you can keep an eye on it. If you’re ever curious about how
things are going, just reach out to us – we’re always happy to give you an update!

Yes, someone will need to be there to receive and sign for your order when it arrives! All of our
deliveries require a signature as proof of receipt, so your uniforms won’t just be left outside to risk
being swiped by porch pirates. So, make sure someone’s around to give the delivery a warm
welcome!

If you’re not around to sign for your order, the carrier may have it held at a designated pickup
location, depending on who’s delivering it. Just make sure to grab it before the deadline! If the
package is refused or not picked up within the carrier's timeframe, we won’t be able to offer a
refund. Plus, if the package is returned to us, you'll be responsible for the shipping costs to have it
sent back out. Let’s make sure your uniforms get to you safe and sound!
If you're nearby, you’re welcome to swing by and pick up your order in person. No shipping
needed. Just choose the Pick Up option when placing your order.

No worries, we've got you covered! Before we start making your garments, we'll send you a proof
to check out. Once you give us the green light, we’ll move forward with production. Just a
heads-up – since it's a custom design, we can't offer refunds unless the design is different from
what you approved. So take a good look at that proof and make sure it's exactly what you want.
We want your uniforms to be perfect!

No problem at all! We customize and handle all the embellishments in-house. Just reach out to
us, and we’ll see if we can turn your dream uniform into reality.

Super easy! You can place your repeat order directly on the website, and no need to upload your
design again. Just choose your garments and placements, choose the option for sending us the
images later and leave us a note to let us know that it’s a repeat. We’ll be in touch if we need any
clarifications. Simple and stress-free!

Since we work with custom textiles and designs, dye tones and textures can sometimes vary
slightly from one batch to another – it’s a common thing in the apparel world! Unfortunately, this is
beyond our control. That said, we always do our best to make sure your repeat orders are as
identical as possible. We want your uniforms to be perfect every time!

We totally get it – life happens! Here’s the scoop on cancellations:
You’ve got 24 hours from when you place your order to cancel and get a refund.After the 24-hour
window, we can't offer a refund.
Once you've approved the artwork, production begins, and no cancellations, changes or refunds
can be made. We want to make sure everything is perfect, so please double-check before giving
that approval!
If production has already started (even before 24 hours), or if your order has already shipped,
unfortunately, we can’t offer a refund.
Don’t worry though! In most cases, we won’t start production before the 24 hours because we’ll
still be fine-tuning your design. But in some cases, we might start early—this usually happens
with special requests or tight deadlines.
We’re here to help, so if you have any questions before you order or before you approve the
artwork, feel free to reach out!
Please note that in the case of a refund due to order cancellation there is a non-refundable
artwork digitization fee of 25$ per design.

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